Citizens Advice Reading is a large and busy town centre Advice Centre which delivers a range of advice services, funded by local and national contracts.
We are delighted to have secured funding for a new Welfare Benefits Caseworker to join our busy and ambitious advice team. The role is for a fixed term of 12 months, working 28 hours per week (0.8 FTE). Responsibilities of the role will include:
- running your own caseload
- advising clients on the full range of benefits and social fund payments
- supporting clients through the mandatory reconsideration process
- contributing to maintaining and developing a quality service.
To be successful you will be a fully trained Adviser at Citizens Advice or equivalent and have an in depth knowledge and experience of welfare benefits. You will also be organised and able to run a caseload independently.
As an excellent communicator with strong interpersonal skills you will have good analytical skills and be able to use IT systems to support all areas of your work. If you are interested in this role we would love to hear from you.
Please email firstname.lastname@example.org for an application pack.