Citizens Advice Reading is looking for the person responsible for the smooth running of the office, with oversight of the back office administration team and processes, including HR and recruitment of paid staff and volunteers.

What you get:

• As part of an inclusive, established team, you’ll be making a much needed difference in the community where you live
• The opportunity to shape and develop the back office processes to support the delivery of our vital advice services
• The opportunity to learn new skills and gain valuable experience that will help you in other areas of your life
• Employee Assistance Programme with access to exclusive discounts
• 5% employer pension contribution

What we need is your:

• passionate commitment to providing excellent advice services to people in need across the Reading area
• commitment to our core values of equality and inclusion and to providing services to anyone in need of our advice and support
• organisational, IT and communication skills – both oral and written
• ability to manage your team and your workload
• empathy and sensitivity and your calm, respectful and caring approach
• desire to further develop your own skills and knowledge whilst also supporting the development of others through sharing yours

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