Take up one of these varied admin roles

Administration volunteers needed for Citizens Advice Reading in RG1

We have 2 very varied sets of duties for which we need volunteer support.

Role A (weekdays excl Friday) includes:

  • Searching for and registering clients on our client database.
  • Open incoming post, date stamp and distribute.
  • Send text reminders of appointments.
  • Photocopy client papers as requested.
  • Frank outgoing post and take to Post Office.
  • Check for incoming faxes and hand to Supervisor.
  • Keep printers and pedestals stocked with paper.
  • Make note pads out of scrap paper.
  • Keep filing system up to date.
  • Maintain stocks of forms and leaflets .
  • Answering telephones and taking messages.
  • Admin support to ensure the smooth running of the office.

Role B (Tuesdays and Thursdays only) includes:

  • Answering back office phones, taking messages and retrieving voicemail.
  • Explaining access to advice procedures to callers.
  • Managing incoming and outgoing emails.
  • Updating client records on our client database.
  • Checking for upcoming solicitors appointments, updating diary and emailing paperwork to the relevant solicitor.
  • Maintaining stocks of forms and handouts.
  • Opening, date stamping and distributing incoming mail.
  • Assisting with filing.
  • Checking levels of stationery.
  • Maintaining stocks of refreshments and cleaning materials.
  • Ensuring interview rooms are kept tidy.
  • Updating databases and central files when necessary.
  • Recording of petty cash and expenditure within excel.
  • General support to facilitate the smooth running of the office.

 

 

Organisation
Citizens Advice Reading
Contact person firstname
Sally
Lastname
Stevens
Contact person's position
H.R. Training & Supervisor
Their phone number?
0118 952 3025
Contact instructions?
Email preferred; will take up to 7 days to reply.
Web page
rcab.org.uk
Location address line 1
Citizens Advice Reading
Line 2
Minster Street
Town
Reading
County
Berkshire
Postcode
RG1 2JB

Map
Wheelchair accessible?
No
Car parking for the volunteer?
No
Secure bicycle parking?
No
Near public transport?
Yes
How much time?
A few hours a week
What times and days of the week?
Mon AMMon PMTue PMWed PMThu AMThu PM
Availability required
Any of these times
Additional timing details
We require a minimum of 2 sessions per week.
Task type?
Administration
Will suit someone like this:
Self organised/motivatedHappy to work soloGood sense of humourPatientCommunicator
Post suitable for supported volunteering?
No
Is training given?
Yes
Training description
On the job.
Is support given?
Yes
Description of support
Supervisor support.
Are expenses paid?
Yes
Description of expenses
Public transport costs to travel to office.
Will I need my own transportation?
No
Will the volunteer be CRB or DBS checked?
No
Are references required?
Yes
Will there be an interview?
Yes
Are they properly insured?
Yes
Minimum age
18
Do they need a specific gender?
No
How many volunteers needed?
4
Opportunity added on
14 August 2015