Macmillan Benefits Caseworker – closing date 8 January 2020

Citizens Advice Reading works in partnership with Macmillan Cancer Support to provide welfare benefits advice to people affected by cancer across Berkshire. Our caseworkers are primarily based at the Royal Berkshire Hospital in Reading but, if required, services are also provided at Wexham Park Hospital in Slough on a one-day-per-week basis.

Our team consists of a number of paid caseworkers and we now have a vacancy for somebody to join the team for 28 hours/week (0.8 FTE). The main responsibilities of the role would be:

  • running your own caseload
  • attending client appointments at Wexham Park Hospital
  • supporting the volunteer members of the team
  • contributing to maintaining and developing a quality service

To be successful you will be a fully trained Adviser at Citizens Advice or equivalent and have a good knowledge of welfare benefits, especially sickness and disability benefits (this can however be developed as part of the role). You will also be organised and able to run a caseload, using IT systems to support all areas of your work.

You would need to be comfortable working in a hospital environment with cancer patients whilst being empathetic and sensitive to their needs.

Address Line 1
Minster Street
Contract type
Part timeTemporary, Contract, or Project
Central Reading
£22,500 to £25,000 pro rata (depending on experience)
Recruitment Team
Main contact telephone
0118 952 3027
How to apply
Open for applications from
26 November 2019
Closing date for applications
8 January 2020
Scheduled interview date
14 January 2020
Will my application be acknowledged?
All applicants, successful or otherwise, can expect to receive a reply from us in due course