We are looking to recruit two committed part-time Domestic Abuse Helpline Workers, based at our offices in Reading, on a hybrid basis. BWA provide Helpline services Monday to Saturday (including some evenings) and are currently seeking two team members who are able to work flexibly around our opening times (Monday & Thursday 9am to 7pm, Tuesday, Wednesday & Friday 9am to 5pm and Saturday 9:30am to 12:30pm). The two positions will share a total of 40.5 hours per week, with the hours divided between the successful candidates according to availability and business needs.

Helpline is often the first point of contact for survivors and professionals; Helpline Workers undertake a range of tasks including crisis intervention, risk assessments and referrals for those seeking support, as well as providing comprehensive advice to professionals. As part of the helpline team, you will answer calls, respond to voice messages, live chat and emails and collect the monitoring data on our helpline.

An enhanced DBS check will be required for the successful candidates for these roles.

These posts are open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act