The British Dyslexia Association Helpline is a national free helpline service for people with dyslexia and those who support them. It offers confidential, impartial advice and information. We are contacted every day by people in need of help or advice, including parents looking for information and advice on support in school, or employees looking to understand how to request reasonable adjustments in the workplace, as well as students, adults with dyslexia, teachers and employers. We offer advice, empathy, information and guidance, to help our callers access the support they need.

If you have a demonstrable understanding of dyslexia, good listening skills and a friendly telephone manner, we’d love to hear from you.

Our helpline volunteers assist the Helpline Managers in providing an effective day-to-day Helpline operation by responding to both phone and email queries.

This role requires one 3-hour session per week. The role can be office-based at the British Dyslexia Association’s offices in Bracknell or home-based. Due to local Covid-19 restrictions the role is currently home-based.