The Volunteers and Support Administrator will provide efficient administration to our support
services and volunteer team. You will undertake admin duties involved with running the
CUK office and support other members of the team. You will be answering and re-directing
incoming calls on our helpline. You won’t be providing support to callers; however, you will
need to have an empathetic approach whilst explaining that you will arrange a call back.
You will action calls that come through on our admin line and manage our email inbox, ensuring requests are actioned promptly. You will organise volunteer rotas, help with onboarding volunteers and organise incoming and outgoing post. The postholder will take minutes at meetings, ensure the office is kept tidy and co-ordinate stock delivery for events and exhibitions.
The ideal candidate for this position is organized, efficient, and reliable, capable of managing
multiple tasks. They will possess excellent customer care skills, demonstrating a
professional and empathetic telephone manner. Attention to detail is vital, along with strong time
management abilities.
The successful post holder will have effective verbal and written communication skills, coupled with proficiency in Microsoft programs and accurate data entry. While prior administration experience is preferred, it is not mandatory.
Please send your CV and a covering letter to Ria Robinson, Volunteers Manager, at
joinourteam@colostomyuk.org
In your cover letter, please tell us:
• About any relevant experience you may have
• What skills and qualities you will bring to the role
• Why you’d like to work for us