The job role entails:

• Providing practical and emotional support (telephone calls, welfare checks, shopping etc) and guidance to service users in the home to prevent an attendance or admission to hospital.
• Providing practical and emotional support in the service user’s own home and signposting to other services where appropriate to enable the individual to live independently in their own home.
• Providing reactive, focused, and flexible support to adults either following a hospital stay to enable early discharge when clinical needs have been met or to those living in the community to prevent hospital admission.
• Assisting the Health and Local Crisis Response Coordinator by undertaking duties required to meet the service users’ needs to re-enable service users to remain in their own home and prevent hospital re-admission.

The candidate should be:

• Educated to GCSE level (or equivalent by experience).
• IT literate.
• Have a full UK manual driving licence and access to own vehicle.
• Have a good knowledge of services provided by the NHS and Social Care.
• To make things great. You know how to improve service quality for the benefit of users.
• Be professional. You can deal with queries in a diplomatic and confidential manner.
• To love being flexible. Working hours out with the norm suits you.