Resolve would like to recruit a case worker to:

• Process mediation and assessment referrals and deal with enquiries.
• Build relationships with referral agencies and mediators.
• Maintain database records and ensure timely and accurate progression of casework.
• Arrange meetings and appointments, book venues, and keep clients informed.
• Produce reports for the Service Manager, referral agencies, and Management Committee.
• Assist with organisation and delivery of training events.
• Carry out marketing activities including social media marketing and maintaining the website.
• Check incoming invoices and raise outgoing invoices.
• Assist Resolve management as and when required.

The following skills are required:

• Good standard of MS Office software
• Excellent communication skills and telephone manner.
• Excellent planning and organisational skills.
• Knowledge of community mediation desirable, but training can be given.

Please note that he job holder is required to work Monday to Friday, 2 hours per day. Start time is flexible between 10am and 12.00 noon.