Frontline Debt Advice serves the community by providing expert help to those who are under the burden of debt, often through no fault of their own. We also specialise in offering independent, expert benefit advice, in addition to debt and budgeting advice.

Reading Frontline is seeking volunteers to provide debt and benefits advice from our office in the centre of Reading.

The role will involve working with clients distressed by the burden of debt, so requires a sympathetic and patient approach.

The procedures we have developed use standard forms and letters in Excel and Word, so a basic knowledge of Microsoft Office together with computer literacy and keyboard skills is required. Negotiating skills would be an advantage in establishing repayment plans with creditors.

Basic finance and budgeting skills would also be helpful.

Full training and ongoing support will be provided in debt management and benefits advice. There is always full backup and support available as you work with clients.

If you like helping people and turning their lives around, then this is an ideal opportunity for you.