The purpose of role is to provide support to the Office Coordinator to support the Advice Team and ensure the smooth running of the office.

Responsibilities will include:

• answering back office phones, taking messages and retrieving voicemail
• explaining access to advice procedures to callers
• managing incoming and outgoing emails
• updating client records on our client database
• checking for upcoming solicitors appointments, updating diary and emailing paperwork to the relevant solicitor
• maintaining stocks of forms and handouts
• opening, date stamping and distributing incoming mail
• assisting with filing
• checking levels of stationery
• maintaining stocks of refreshments and cleaning materials
• ensuring interview rooms are kept tidy
• updating databases and central files when necessary
• recording of petty cash and expenditure within excel
• general support to facilitate the smooth running of the office

We would  like our volunteer to:

• have previous experience in an office/administrative environment
• have good interpersonal skills
• be computer literate and able to use MS Office
• have a good telephone manner
• have the ability to work with clients
• have the ability to work flexibly within a team
• have an understanding of the importance of confidentiality

We would like you to commit to work with us for 6 months from 10am to 4pm on two days each week.