Citizens Advice Reading works in partnership with Macmillan Cancer Support to provide welfare benefits advice to people affected by cancer across Berkshire. Our caseworkers are primarily based at the Royal Berkshire Hospital in Reading but, if required, services are also provided at Wexham Park Hospital in Slough and Citizens Advice Reading office.

We now have a vacancy for somebody to join the team as a paid caseworker. Main responsibilities of the role would be:

• running your own caseload
• supporting the volunteer members of the team
• contributing to maintaining and developing a quality service

You will be a fully trained adviser at Citizens Advice or equivalent and have a good knowledge of welfare benefits, especially sickness and disability benefits (this can however be developed as part of the role). You will also be organised and able to run a caseload. Experience of supporting volunteers would be an advantage but not essential.

You would definitely need to be comfortable working in a hospital environment with cancer patients whilst being empathetic and sensitive to their needs. As an excellent communicator with strong interpersonal skills you will have good analytical skills and be able to use IT systems to support all areas of your work.