Responsibilities in general reception will include:

• Greeting clients coming into the office to register their details
• Managing client expectations by explaining what will happen to them and giving likely timescales
• Explaining why clients cannot be seen and giving suitable contact alternatives for those seeking advice
• Demonstrating and assisting clients on how to use our computer in reception
• Reviewing the numbers in reception and keeping the supervisor updated

Administrative and other support includes:

• Flexibility and willingness to work as part of a team
• Friendliness, approachability and excellent verbal communication skills
• Providing a service that is based on confidentiality, sensitivity and respect for clients
• Ability to manage time effectively
• Providing information about Citizens Advice Reading and other advice services
• An understanding of and commitment to the aims and principles of Citizens Advice including the service’s equality and diversity policies
• The ability to give and receive feedback objectively and sensitively and willingness to challenge constructively
• Experience of providing reception services or similar, preferably within a social welfare environment

Time commitment:

• At least 2 half day sessions per week
• We ask that you commit to work with us for 12 months for two half day sessions a week