Launchpad Reading Supported Housing Team are looking for support from a team of 5 volunteers to man our Frontline Duty Desk. The desk is operational between 9.30am-4pm and each weekday needs the presence of a warm, friendly, great communicator who can support and deliver this vital service to our clients and members of the public seeking advice.
The role includes telephone work as well as face to face communication and a basic understanding of our client group is ideal but not essential, because of the comprehensive induction and support we can offer (scroll down for details).
Core tasks will include:
- Supported Housing Duty Phone – answering / logging queries and liaising information to team
- Front of House – greeting clients / visitors and volunteers
- Back Office Support – database updates / general admin tasks
Once volunteers have completed their induction programme, we will allocate additional tasks to keep people busy and stimulated.
Organisation
Contact person firstname
Sharon
Lastname
Mullis
Contact person's position
Volunteer Co Ordinator
Email address?
Their phone number?
0118 950 7656
Mobile?
07946 785694
Contact instructions?
Please email Sharon in the first instance for more information or to apply for this role.
Web page
Location address line 1
1a Merchants Place
Town
Reading
Postcode
RG1 1DT
Map
Wheelchair accessible?
No
Car parking for the volunteer?
No
Secure bicycle parking?
No
Near public transport?
Yes
How much time?
A few hours a week
What times and days of the week?
Availability required
Any of these times
Single dates - PLEASE ignore and use NEW field
We aim to run a group interview session at 2pm on Tuesday 26th January 2016 for invited candidates
Additional timing details
Duty desk volunteers will work weekdays 9:30am-4pm
Task type?
Information / Advice
Will suit someone like this:
Enjoys variety and changeSelf organised/motivatedLikes team workHappy to work soloNegotiatorGood sense of humourSociablePatientSupportiveCommunicatorEmotionally robust
Post suitable for supported volunteering?
No
Is training given?
Yes
Training description
Volunteer Induction Plan 'Getting to know Launchpad' comprises 6 sessions, with additional in house systems training once induction is completed.
Is support given?
Yes
Description of support
Volunteer team meetings / regular catch up with volunteer co ordinator / volunteering newsletter
Are expenses paid?
Yes
Description of expenses
Reasonable travel costs / lunch up to cost of £5
Will I need my own transportation?
No
Will the volunteer be CRB or DBS checked?
Yes
Are references required?
Yes
Will there be an interview?
Yes
Are they properly insured?
Yes
Minimum age
18
Do they need a specific gender?
No
How many volunteers needed?
5
Opportunity added on
8 January 2016