Would you like to make a lasting difference to women facing multiple disadvantages?

Location: Based in Reading with hybrid flexible working
Contract: Permanent full-time – 37 hours/week Mon-Fri. Working pattern to be agreed.

Alana House is PACT’s flagship community project that uses a holistic approach to support and empower women. We offer a confidential, women-only, non-judgemental space and our services are delivered for women by women to ensure a safe, comfortable and trauma informed environment for those accessing support.

The role:
You’ll be responsible for leading a team of Key Workers to achieve the engagement of service users which leads to positive outcomes. Responsibilities include:

• manage a team of Key Workers: monitoring performance/progress to ensure KPIs/goals are met
• contribute to identifying, training, supporting service user representatives and peer mentors
• act as the first point of contact for women referred to our service, conduct structured assessments to understand needs
• regularly meet with women to provide dedicated emotional, practical support

About you:
You’ll bring highly demonstrable people management skills to encourage, motivate, support, develop a team and monitor/manage performance, along with an in-depth knowledge of issues facing justice involved women/those at risk of entering the justice system.