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Help us welcome visitors to our new premises!

Reception / Meet and greet volunteers needed for Age UK Berkshire

Age UK Berkshire will be moving to a new central location in Reading later this year. We are looking for enthusiastic and friendly volunteers to provide a warm and welcoming environment for those visiting our office. Your support would be essential in making sure our visitors are made to feel comfortable and receive a positive, helpful experience during their visit. You will be volunteering to help with the smooth running of our office services. AUKB is an independent local charity providing integrated health and wellbeing services for older people across Berkshire. We believe that everyone can love later life. For many people the challenges of the last few months have meant that they need our services more than ever and we anticipate greater numbers needing to visit our office… do you enjoy meeting and talking to new people and have some spare time to offer?

What does the role involve?
We are looking for volunteers to help welcome clients to our office; providing a friendly smile as people arrive; directing people to the correct place and chatting with clients and offering drinks as they wait for appointments. It is likely that people may ask for information on our services, or local services, we will provide training and information to help with this. We are looking for people with good communication skills, patience and a pleasant attitude and who are willing to work as part of a team.

What benefits can you expect?
The satisfaction of making a vital difference to the happiness and lives of older people in our community; being part of a team which lends a helping hand, offers expert advice and combats loneliness.
Meet new people in your local community who have the same passion for caring and supporting older people.
For anyone looking to get into the charity sector or hospitality, this is a great way to get an insight as to what’s involved and gain rewarding new experiences.
Training will be provided on our telephone and computer systems and as well as access to our knowledge of local services
This volunteer role would ideally suit someone who can commit to a weekly 2-3 hour slot in our office. Hours are Monday to Friday 9.30am – 4.30pm so we are looking for volunteers who can make a regular, on-going commitment to attend the office.

Experience
No previous experience is required, but a willingness to learn, and to participate in training, Although not essential, you may find it can be an advantage if you have experience of dealing with, or caring for, older or disabled people.

We require a completed Application Form submitted either online or you can download the Volunteer Offer of Service form and post it to us.

We also require the names of two referees who have known you for a minimum of one year. For this role, there is a need for a Disclosure and Barring Service (DBS) check.

Organisation
Contact person firstname
Sue Spiller, Volunteer Coordinator
Lastname
Contact person's position
Their phone number?
01189594242
Mobile?
07708472706

Location description
Central Reading
Wheelchair accessible?
Yes
Car parking for the volunteer?
Not specified
Secure bicycle parking?
Not specified
Near public transport?
Yes
How much time?
A few hours a week
What times and days of the week?
Mon AMMon PMTue AMTue PMWed AMWed PMThu AMThu PMFri AMFri PM
Availability required
Any of these times
Task type?
Reception / Meet and greet
Will suit someone like this:
Enjoys variety and changeGood sense of humourSociablePatientSupportiveEmotionally robust
Post suitable for supported volunteering?
Not specified
Is training given?
Yes
Training description
Customer Service
Is support given?
Yes
Description of support
Supervision
Are expenses paid?
Yes
Description of expenses
Travel expenses
Will I need my own transportation?
No
Will the volunteer be CRB or DBS checked?
Yes
Are references required?
Yes
Will there be an interview?
Yes
Are they properly insured?
Yes
Minimum age
18
Do they need a specific gender?
No
How many volunteers needed?
10

Read more about Age UK Berkshire