Do you want to spend time with like minded colleagues making a purposeful difference to people across England and Wales? If so, this could be the opportunity for you…

Citizens Advice Reading is delivering Help to Claim Universal Credit, as part of our national Help to Claim helpline and webchat service. You will be offering end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives. You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients. We are looking for an adviser with good IT and telephone skills, as well as a commitment to the aims and principles of the Citizens Advice Service. Our service is free, independent, confidential and impartial.

If you are looking for a fully remote, or hybrid working from our office in Reading, in a highly supportive and collaborative environment then go ahead and apply by clicking on the above link.