Alana House is an innovative women’s community project that uses a trauma-informed approach to support women facing multiple disadvantages, including those who may have committed offences or are at risk of offending. It provides a safe, women only space with the aim to empower and enable women to access the support they need, and improve the outcomes for them, their families and the wider community.

The Alana House Administrator provides support for the Alana House team and service. The Administrator processes referrals, inputs data on the Lamplight database and sets up and maintains Excel spreadsheets. They also maintain the service delivery diary, liaising with the team/external partners as required.

The administrator arranges internal/external meetings, prepares meeting rooms for groups, and welcomes external facilitators and service users. The post holder will also complete general office duties; answering the phone, door buzzer, ensuring the office has resources/stock, reporting any maintenance issues.

You should have experience of providing administrative support, ideally in social care team, with strong organisation skills, an ability to plan/prioritise and manage a varied workload to deadlines.

It’s also important that you can deliver excellent customer service and can work collaboratively and positively with others with a positive can-do attitude.