Advice & Outreach Worker

Main Purpose:

• To provide technical advice to CommuniCare clients in the Advice Centre and at outreach sessions in the town.
• To identify the personal and pastoral support needs of clients and seek to ensure that they are met.
• To ensure accurate records of clients are kept
• To monitor and review client files in line with CommuniCare policy.
• To support CommuniCare Outreach work,
• To ensure CommuniCare standards are adhered to in all Outreach work.
• To support the delivery of the agreed work plan and contribute to the development of the strategy.

To fill the above role we require someone who:

• Has a minimum of 2 years experience in advice work
• Has very good knowledge and understanding of the benefit system.
• Has a proven track record in a similar role.
• Has the ability to work from home if required
• Has good IT skills
• Is able to show enthusiasm and initiative
• The ability to communicate with a wide range of people in a non-judgmental way

Ideally this person will also have:

• A driving licence and their own transport
• Experience of working in the voluntary sector or working with volunteers.