Census support service

Last chance! RVA’s Census Support Service closes at 3pm on Monday 4 May. The ONS’s national helpline on 0800 141 2021 will continue to operate until the end of June.

Reading Voluntary Action is pleased to be working with the Office for National Statistics and the Good Things Foundation to offer the Census Support Service for Reading.

Every 10 years a complete census is taken of the current UK population, and this provides valuable information to help plan local services in the future. The date for this year’s census is 21 March 2021. Most households will complete the census on or just after that date, but If you know who will be in your household on Sunday 21 March you can complete the census in advance if you prefer.

For the first time the default for the census will be completion online. Every household in the UK will receive a letter from the ONS with instructions for completing the census online, and RVA’s team of volunteer advisers will be available at the Central Library to offer help with this for those unable to complete the census form online at home.

Our census support line on 0118 334 1095 is open from Monday to Friday 9am-5pm. During the peak period of the census our support line is also open Saturdays 10am-3pm. If there is no reply straight away please leave your contact details and we’ll call you back. You can use the helpline for general enquiries or to to book a face-to-face or telephone appointment to fill in the census with one of our advisers. If you can’t fill in the online form yourself we can fill in the form for you.

We can also help with general enquiries and tasks like generating an access code for your household if you don’t have your census letter, or generating an individual access code if you prefer to answer separately from your household questionnaire.

We can also answer enquiries by email at census@rva.org.uk. Please allow up to 48 hours for a reply.

If you have any general questions about the census you can also find a lot of information on the census website at www.census.gov.uk/help.

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