Voluntary sector vaccine support helpline opens

Article date
3 March 2021
Primary interest
Reading voluntary organisations are working together to support people to access their vaccine as they become eligible

RVA has opened a central helpline for carers, family, professionals and individuals in need of support: 0118 334 1091.

Support includes:
  • Responding to a GP letter or confirming an appointment.
  • Registering with a GP if required.
  • Safe and friendly transport to and from a vaccine hub.
  • Buddy around the hub, with language support if required.
Specific support may be available for:
  • people with learning disabilities, Autism Spectrum Disorder or physical disability
  • fragile older people
  • people with dementia
  • carers
  • people with communication impairments who are hard of hearing or have restricted sight
  • those struggling with anxiety or mental illness
  • refugees and asylum seekers
  • anyone who is digitally excluded
  • people with potential language or cultural considerations.

If you are a family carer of someone with a learning disability you can also contact Reading Mencap directly by calling 0118 966 2518 or emailing familysupport-kate@readingmencap.org.uk. Download a leaflet with further information.