Could you join our telephone befriender scheme?

Support volunteers needed for Licensed Trade Charity in SL5

Providing friendship over the telephone to someone who has worked in the licensed trade.

As a Volunteer Telephone Befriender you will make calls to people on a regular basis. This role is extremely flexible and can fit in around work, family and other commitments.

The calls can be made from home or from our offices in Ascot if you prefer. The calls usually last about 30 minutes and the regularity of the calls can be agreed between the volunteer and the telephone friend. These calls are recorded in a summary report and sent to the volunteer manager. This takes about 30 minutes a month. Befrienders make regular contact with the volunteer manager giving a brief outline of calls and an update.

The aim of the role is to provide a friendly chat to the befriendee, helping to rebuild their confidence to reintegrate themselves back into their community.

The skills required are:

  • Have an understanding of the issues faced by the elderly.
  • Non-judgemental and sensitive approach.
  • Ability to develop positive friendships with the person being befriended.
  • Ability to establish and maintain appropriate boundaries.
  • Good listening and communication skills.
  • Good at summarising and noting down information in a report format.
  • Computer literate (desirable).
  • Understanding of working in the Licensed Drinks Trade (desirable).

What is on offer to Telephone Befrienders?

  • Full training will be given.
  • Regular follow up and support will be provided via the Volunteer Manager and team at Licensed Trade Charity.
  • Any expenses incurred via telephone bills will be reimbursed.
  • Being part of a team.
  • Gaining valuable experience and building on your skills.
  • Making new friends.
  • Enhancing the lives of isolated members of the community.

This role is subject to an interview and DBS check. If you are interested, please call 01344 898 550.

Contact person firstname
Contact person's position
Volunteer Manager
Their phone number?
01344 898 550
Contact instructions?
Office hours, either via telephone or email.
Location address line 1
Licensed Trade Charity
Line 2
Line 3
London Road

Location description
Across the UK, working from home or from our offices in Ascot.
Wheelchair accessible?
Car parking for the volunteer?
Secure bicycle parking?
Near public transport?
How much time?
A few hours a week
What times and days of the week?
Mon-Fri daytimeMon EVETue EVEWed EVEThu EVEFri EVESat AMSat PMSat EVESun AMSun EVE
Availability required
Any of these times
Additional timing details
Calls are made to people on a regular basis (either once a week or fortnight) and can be made at a time to suit you either from home or at our offices in Ascot.
Task type?
Will suit someone like this:
Enjoys variety and changePrefers a specific rolePrefers a regular scheduleHappy to work soloGood sense of humourSociableCommunicatorEmotionally robust
Post suitable for supported volunteering?
Is training given?
Training description
1 day training course is completed prior to commencement of the role.
Is support given?
Description of support
On-going regular support from the Volunteer Manager and wider team at Support and Care.
Are expenses paid?
Description of expenses
Reimbursement of costs for calls and travel.
Will I need my own transportation?
Will the volunteer be CRB or DBS checked?
Are references required?
Will there be an interview?
Are they properly insured?
Minimum age
Do they need a specific gender?
How many volunteers needed?
Opportunity added on
18 November 2015