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Personable and empathetic? Help support those with questions on LGBT+ issues

Support volunteers needed for Support U in RG1

Support U are looking for volunteers to join our frontline support team to answer the telephone, email, live chat and face to face questions our service receives in relation to sexuality and gender identities.

Our support services are isn’t just limited to those who are, define as, or think they may be LGBT+, it extends much further to include but not limited to; siblings, parents, grandparents and any other carers or guardians.

We know it can be great to talk and our private and confidential support service is there for those with questions or concerns about themselves or others. We cover a broad area of LGBT issues, here are a few different things we specialise in:

  • Coming out.
  • Relationships, domestic violence, abuse.
  • Family problems.
  • Safer sex and sexual health.
  • Socialising and networking in the LGBT community.
  • Issues at school, college or in the workplace.

Volunteers for this role will need to be confident in communicating with those seeking support via the telephone, messaging and email as well as face-to-face. Volunteers will be personable, empathetic and have the ability to build rapport with a diverse range of people.

Mandatory training is provided for candidates, and no previous experience is necessary (although we would love to see those who have a passion for Lesbian Gay Bisexual and Transgender issues). Our Frontline Support volunteers will be expected to adhere to an agreed set of policies and procedures whilst undertaking the role.

Ideally, volunteers will be willing and able to commit to a regular time and day each week for a minimum of 12 months.

Support U endeavours to reflect the diversity of the people we support in our volunteer team. Therefore, we would be especially keen to hear from potential volunteers from the BME community.


Contact person firstname
Lorna McArdle, Trustee
Contact person's position
Their phone number?
0118 321 9111
Contact instructions?
Location address line 1
15 Castle Street

Wheelchair accessible?
Not specified
Car parking for the volunteer?
Not specified
Secure bicycle parking?
Near public transport?
How much time?
A few hours a week
What times and days of the week?
Mon AMMon PMTue AMTue PMWed AMWed PMThu AMThu PMFri AMFri PM
Availability required
Any of these times
Task type?
Will suit someone like this:
Enjoys variety and changePrefers a specific rolePrefers a regular scheduleSelf organised/motivatedHappy to work soloKeen learnerAnalytical thinkingPrecise and methodicalDecisiveGood sense of humourSociablePatientSupportiveCommunicatorEmotionally robust
Post suitable for supported volunteering?
Not specified
Is training given?
Training description
All volunteers are expected to complete our rigorous training programme. This will include a full days' training on a Saturday, online training consisting of 11 modules to be completed within 4 weeks. You will be expected to attend quarterly training sessions on Saturday on an ongoing basis.
Is support given?
Description of support
mentoring support
Are expenses paid?
Description of expenses
when required for the job
Will I need my own transportation?
Will the volunteer be CRB or DBS checked?
Are references required?
Will there be an interview?
Are they properly insured?
Minimum age
Do they need a specific gender?
How many volunteers needed?
Opportunity added on
21 February 2019

Read more about Support U