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Join our Macmillan Benefits Advice team

Administration volunteers needed for Citizens Advice Reading in RG1

We are seeking volunteers to join our benefits advice team who work in partnership with Macmillan Cancer Care to provide welfare benefits and basic debt advice to people affected by cancer and their families with the aim of maximising their income, reducing stress and anxiety and helping them through their diagnosis.

The service was developed in recognition that many people with cancer experience financial difficulties and money worries. Being unwell and having treatment for cancer can have a significant financial impact on the person themselves, their carers and their families. Some people are not able to work or may already be on a low income, while most also experience additional expenses such as prescription charges, travel costs to and from hospital, clothing, and increased fuel bills.

In this role you would be providing general support to the team, to include dealing with general enquiries, information gathering, assisting in the completion of grant applications, management of case records, typing, filing, emailing, and photocopying. After gaining experience with the role, there may be an opportunity should you so wish to further develop your skills and train as a volunteer benefits adviser interviewing clients affected by cancer both face to face and over the phone to ascertain key information when they first come in or call us. You would then either provide initial information and advice or decide the best next steps for the clients.

You would need to be empathetic and sensitive to the needs and problems of clients with terminal conditions, have excellent listening skills and be able to assimilate information quickly. You will also enjoy working in a team and be happy to use websites to research information.

Comprehensive training is provided and appropriate training would also be given in the event that you decide to develop your skills further

Contact person firstname
Recruitment team ,
Their phone number?
0118 952 3027
Location address line 1
Minster Street

Wheelchair accessible?
Car parking for the volunteer?
Secure bicycle parking?
Near public transport?
How much time?
A few hours a week
What times and days of the week?
Mon AMMon PMTue AMTue PMWed AMWed PMThu AMThu PMFri AMFri PM
Availability required
Any of these times
Additional timing details
Two half days per week or one full day.
Task type?
Will suit someone like this:
Self organised/motivatedKeen learnerPrecise and methodicalPatientSupportiveCommunicatorEmotionally robust
Post suitable for supported volunteering?
Not specified
Is training given?
Training description
Comprehensive training is provided and appropriate training would also be given in the event that you decide to develop your skills further
Is support given?
Description of support
From staff and fellow volunteers
Are expenses paid?
Description of expenses
Will I need my own transportation?
Will the volunteer be CRB or DBS checked?
Are references required?
Will there be an interview?
Are they properly insured?
Minimum age
Do they need a specific gender?
How many volunteers needed?

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