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Join our advice team

Information / Advice volunteer needed for Citizens Advice Reading in RG1

Every year we see thousands of people from across Reading who are facing all sorts of challenges in their lives  –  debt, benefits, housing, employment, immigration, relationship to name a few

In this role you would be interviewing clients both face to face and over the phone to ascertain key information when they first come in or call us.  You would then either provide initial information and advice or decide the best next steps for the clients which may involve them seeing a more experienced adviser in our office or signposting them to a different organisation.

You need to:

  • be non judgmental
  • have excellent listening skills
  • be able to assimilate information quickly
  • enjoy working in a team
  • be happy to use websites to research information
  • definitely have a sense of humour

 

Contact person firstname
Sallyann Hunt, HR and Training Manager
Lastname
Contact person's position
Their phone number?
0118 9523027
Contact instructions?
Email or telephone
Location address line 1
Minster Street
Town
Reading
Postcode
RG1 2JB

Map
Wheelchair accessible?
Yes
Car parking for the volunteer?
Not specified
Secure bicycle parking?
Not specified
Near public transport?
Yes
How much time?
Part-time
What times and days of the week?
Mon AMMon PMTue AMTue PMWed AMWed PMThu AMThu PMFri AMFri PM
Availability required
Any of these times
Task type?
Information / Advice
Will suit someone like this:
Self organised/motivatedKeen learnerAnalytical thinkingPrecise and methodicalDecisivePatientCommunicatorEmotionally robust
Post suitable for supported volunteering?
No
Is training given?
Yes
Training description
Comprehensive training is provided over a period of 8 weeks (1 day a week) and there is an opportunity to develop to a Level 2 Adviser in the future if interested
Is support given?
Yes
Description of support
Supervisor is available on every session
Are expenses paid?
Yes
Description of expenses
Public transport and other reasonable expenses
Will I need my own transportation?
No
Will the volunteer be CRB or DBS checked?
No
Are references required?
Yes
Will there be an interview?
Yes
Are they properly insured?
Yes
Minimum age
19
Do they need a specific gender?
No
How many volunteers needed?
1
Opportunity added on
9 December 2016

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