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Join our Advice Team and help people in Reading facing challenges in their lives

Information / Advice volunteers needed for Citizens Advice Reading in RG1

Every year we see thousands of people from across Reading who are facing all sorts of challenges in their lives – debt, benefits, housing, employment, immigration, relationship etc.

In this role you would be interviewing clients initially, either face to face and over the phone, to ascertain key information.
Then you would  either

  • provide initial information and advice
  • or decide the best next steps for the clients, which may involve them seeing a more experienced adviser in our office or signposting them to a different organisation.

You need to:

  • be non judgmental
  • have excellent listening skills
  • be able to assimilate and analyse information quickly
  • enjoy working in a team
  • be happy to use websites to research information
  • be good at explaining information
  • be emotionally robust

You would need to be able to commit to 2 half day sessions or one full day at the same time(s) each week and be able to work with us for at least 18 months. Please note that our staff and volunteers are currently required to work from home whilst the office remains closed. All training and advice work will initially take place online before we resume face to face services later in 2021.

If you are interested we would love to hear from you. We welcome applicants from all backgrounds and are especially keen to recruit people from minority communities.

Contact person firstname
Jo ,
Contact instructions?
Please E-mail
Location address line 1
Minster Street

Wheelchair accessible?
Car parking for the volunteer?
Not specified
Secure bicycle parking?
Not specified
Near public transport?
How much time?
What times and days of the week?
Mon AMMon PMTue AMTue PMWed AMWed PMThu AMThu PMFri AMFri PM
Availability required
Any of these times
Additional timing details
You need to be able to commit to the same 2 half day sessions or one full day each week
Task type?
Information / Advice
Will suit someone like this:
Self organised/motivatedKeen learnerAnalytical thinkingDecisivePatientCommunicatorEmotionally robust
Post suitable for supported volunteering?
Not specified
Is training given?
Training description
12-week training programme which includes 2 half days per week
Is support given?
Description of support
Supervisors on each session
Are expenses paid?
Description of expenses
Public transport
Will I need my own transportation?
Will the volunteer be CRB or DBS checked?
Are references required?
Will there be an interview?
Are they properly insured?
Minimum age
Do they need a specific gender?
How many volunteers needed?
Opportunity added on
11 December 2020

Read more about Citizens Advice Reading