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Help us provide this lifeline shopping service to older people

Administration volunteers needed for Age UK Berkshire in RG1

Age UK Berkshire offers an online shopping service for clients who are unable to do their own shopping. This can be a lifeline for older and disabled people who have difficulty leaving the house, live in areas where shops are not easily accessible, or are unable to use the internet.

Once they are registered for the service, clients are telephoned on a regular basis (weekly, fortnightly or monthly). Their shopping order is placed online with the supermarket of their choice and a delivery day and time is scheduled. Volunteers need to be prepared to advise clients about special offers and alternatives if a chosen product is not available.

You will need:
– Excellent telephone manner with the ability to speak clearly and listen carefully.
– A kind, caring and friendly approach showing empathy and patience with older people.
– Basic Windows computer skills. Familiarity with spreadsheets would be an advantage.

This role is based at Age UK Berkshire’s office in Reading. It is on the 2nd floor with no disabled access, so the role is not suitable for anyone with mobility problems.

Organisation
Contact person firstname
Pat Olver , Volunteer administrator
Lastname
Contact person's position
Their phone number?
0118 959 4242
Contact instructions?
Please leave a message during office hours
Location address line 1
Huntley House
Line 2
119 London Street
Town
Reading
Postcode
RG1 4QA

Map
Wheelchair accessible?
No
Car parking for the volunteer?
No
Secure bicycle parking?
No
Near public transport?
Yes
How much time?
A few hours a week
What times and days of the week?
Mon AMTue AMWed AM
Availability required
Any of these times
Task type?
Administration
Will suit someone like this:
Prefers a specific rolePrefers a regular scheduleSelf organised/motivatedPrecise and methodicalSociablePatientSupportive
Post suitable for supported volunteering?
Not specified
Is training given?
Yes
Training description
Induction and on the job training
Is support given?
Yes
Description of support
Ongoing support
Are expenses paid?
Yes
Description of expenses
Essential travel expenses
Will I need my own transportation?
No
Will the volunteer be CRB or DBS checked?
Yes
Are references required?
Yes
Will there be an interview?
Yes
Are they properly insured?
Yes
Minimum age
21
Do they need a specific gender?
No
How many volunteers needed?
3
Opportunity added on
17 October 2018

Read more about Age UK Berkshire