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Help us provide this lifeline shopping service to older people

Administration volunteers needed for Age UK Berkshire

Age UK Berkshire offers an Easy Shop service for older people who are unable to do their own shopping.

Volunteers phone clients regularly (every 1, 2 or 4 weeks) to check their shopping order. While they are on the phone, the volunteer places the order online with the supermarket for delivery to the client’s home on their chosen day and time, updating the client on any special offers, unavailable items, etc.

This service can be a lifeline for older and/or disabled people who are unable to leave the house, live in areas where shops are not easily accessible, or are unable to access the internet for themselves.

You should have:

  • 2–4 hours free each week (ideally between 10am–2pm on Monday, Tuesday or Wednesday) to phone clients by appointment, place their orders and update your records
  • an excellent telephone manner with the ability to speak clearly and listen carefully
  • a kind, caring and friendly approach, showing empathy and patience with older people and helping them to get the best from the service
  • computer skills, including using the internet for online shopping, updating spreadsheets and keeping accurate records (training in the specific system used will be provided)

This role can be carried out in one of our Age UK Berkshire offices, or on a home computer once you are familiar with the system and the skills needed. You will work closely with the Easy Shop Coordinator and other members of the team, and receive ongoing support.

Organisation
Contact person firstname
Debra McCulloch, Easy Shop coordinator
Lastname
Contact person's position
Their phone number?
0118 959 4242

Location description
At one of the Age Uk Berkshire offices or from home
Wheelchair accessible?
No
Car parking for the volunteer?
No
Secure bicycle parking?
No
Near public transport?
No
How much time?
A few hours a week
What times and days of the week?
Mon AMMon PMTue AMTue PMWed AMWed PM
Availability required
Any of these times
Task type?
Administration
Will suit someone like this:
Prefers a regular scheduleSelf organised/motivatedPrecise and methodicalPatientSupportiveCommunicator
Post suitable for supported volunteering?
No
Is training given?
Yes
Training description
Initial training on the computer system until confident to work alone
Is support given?
Yes
Description of support
Ongoing support from volunteer coordinator and team
Are expenses paid?
Yes
Description of expenses
Reasonable out of pocket expenses, e.g. for travel to an office
Will I need my own transportation?
No
Will the volunteer be CRB or DBS checked?
Yes
Are references required?
Yes
Will there be an interview?
Yes
Are they properly insured?
Yes
Minimum age
21
Do they need a specific gender?
No
How many volunteers needed?
5
Opportunity added on
24 August 2017

Read more about Age UK Berkshire