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Help us enable older people to make active, informed choices about their lives

Information / Advice volunteers needed for Age UK Berkshire in RG1

Our aim is to enable older people to make active, informed choices about their lives.

Our Information & Advice service provides information and advice to older people, their families and carers on matters such as welfare benefits, health and social care, housing, and local services including wellbeing and leisure facilities.

This includes:
– Listening to and understanding clients
– Responding to requests for support by phone, post, email or in person
– Liaising with other agencies regarding customer issues

You will need:
– Excellent listening and communication skills
– Empathy
– Good standard of literacy and numeracy
– Good IT skills, especially use of the internet
– The ability to work confidently on your own initiative and know when to seek help and support

No previous experience is required, but a willingness to learn and to participate in training is important. Experience in a similar role and knowledge of the benefits system would be an advantage, but is not essential as you will be supported by experienced team members.

You should be available for at least one 2-3 hour session per week during office hours; actual days and times can be negotiated. You will need to attend an induction and you will also receive comprehensive training in essential skills.

Organisation
Contact person firstname
Joy Neville , Information Officer
Lastname
Contact person's position
Their phone number?
0118 959 4242
Location address line 1
Huntley House
Line 2
119 London Street
Town
Reading
Postcode
RG1 4QA

Map
Wheelchair accessible?
No
Car parking for the volunteer?
No
Secure bicycle parking?
No
Near public transport?
Yes
How much time?
A few hours a week
What times and days of the week?
Mon AMMon PMTue AMTue PMWed AMWed PMThu AMThu PMFri AMFri PM
Availability required
Any of these times
Task type?
Information / Advice
Will suit someone like this:
Self organised/motivatedPatientSupportiveCommunicator
Post suitable for supported volunteering?
Not specified
Is training given?
Yes
Training description
Induction, training specific to the role, on the job training
Is support given?
Yes
Description of support
Working as part of a team with supervisor support
Are expenses paid?
Yes
Description of expenses
Reasonable travel, parking and other expenses
Will I need my own transportation?
No
Will the volunteer be CRB or DBS checked?
Yes
Are references required?
Yes
Will there be an interview?
Yes
Are they properly insured?
Yes
Minimum age
21
Do they need a specific gender?
No
How many volunteers needed?
2
Opportunity added on
8 March 2019

Read more about Age UK Berkshire