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Help serve those accessing our mobility aids service

Administration volunteers needed for British Red Cross – Thames Valley Area in RG1

This is a very rewarding role providing much-needed support for people who are accessing our service. Based at one of our mobility aids spoke locations, the main element of the role is serving the public who require a wheelchair or other mobility aids equipment. This is the ideal role for someone who enjoys meeting people, can show compassion and empathy and who likes administrative duties with a customer service perspective.

 

Tasks may include:

  • Liaising with the hub to arrange stock/deliveries/collections.
  • Issuing and receiving wheelchairs (or other mobility aids equipment) using a computer-based stock control system.
  • Demonstrating how to use and look after our wheelchairs (and other equipment)
  • Dealing with enquiries from people wanting to borrow a wheelchair (or other equipment) by telephone and face to face
  • Receiving payments / donations and issuing receipts
  • Contacting service users about overdue and upcoming return of equipment
  • Signposting to other Red Cross services/providers
  • Actively promoting the Retail Mobility Aids offer/website

 

Contact person firstname
Linda McGranaghan, Recruitment & Selection Coordinator
Lastname
Contact person's position
Their phone number?
03000040309
Contact instructions?
Monday - Friday - 9am - 5pm
Location address line 1
John Nike House
Line 2
90 Eastern Aveune
Town
Reading
Postcode
RG1 5SF

Wheelchair accessible?
Not specified
Car parking for the volunteer?
Not specified
Secure bicycle parking?
Not specified
Near public transport?
Not specified
How much time?
A few hours a week
What times and days of the week?
Mon AMMon PMTue AMTue PMWed AMWed PMThu AMThu PMFri AMFri PM
Availability required
Any of these times
Task type?
Administration
Will suit someone like this:
Enjoys variety and changePrefers a specific roleSelf organised/motivatedPrecise and methodicalSociableSupportiveEmotionally robust
Post suitable for supported volunteering?
Not specified
Is training given?
Yes
Training description
Shadowing, E-Learning, Induction, Foundation Course, 1 Day event with venues & Dates available throughout
Is support given?
Yes
Description of support
We provide a well-structured pathway to ensure you have all the skills and knowledge.
Are expenses paid?
Yes
Description of expenses
Travel
Will I need my own transportation?
No
Will the volunteer be CRB or DBS checked?
No
Are references required?
Yes
Will there be an interview?
Yes
Are they properly insured?
Yes
Minimum age
18
Do they need a specific gender?
No
How many volunteers needed?
5
Opportunity added on
12 August 2020

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