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Collect feedback from out out-patients to help us improve our service

Research volunteers needed for Berkshire Healthcare NHS Foundation Trust

The Community Nutrition and Dietetic Service run community outpatient clinics in a variety of settings across Berkshire including GP practices and community hospitals.

We are looking for volunteers who would be happy to interview out-patients using our CRT machine (a hand held electronic device – we will provide training) following their dietetic appointment. Feedback collection will be undertaken face to face at one of the noted clinics:

  • Wokingham Hospital
  • West Berkshire Community Hospital, Thatcham
  • King Edward Hospital, Windsor
  • St Marks Hospital, Maidenhead
  • Tilehurst Clinic, Reading

This role includes:
• Interviewing patients after their appointment with the dietician, asking them to complete an online feedback form
• Liaising with dietician running the clinic to be advised who to approach
• Reporting back to the dietician with feedback received

Feedback collection is important to us, we constantly work to improve the experience of our service users and an important part of this work is to ensure that they are given the opportunity to tell us what they think and how they found their experience.

Findings will enable us to improve; through identifying areas where there may be room for improvement. Equally, it will highlight good examples of how the service we provide is meeting the needs of the service users.

Contact person firstname
Carolyn Jones , Dietetic Team Lead
Lastname
Contact person's position
Their phone number?
01635 273710
Contact instructions?
Email or telephone

Location description
Across Berkshire
Wheelchair accessible?
Not specified
Car parking for the volunteer?
Not specified
Secure bicycle parking?
Not specified
Near public transport?
Not specified
How much time?
A few hours a week
What times and days of the week?
Mon AMMon PMTue AMTue PMWed AMWed PMThu AMThu PMFri AMFri PM
Availability required
Any of these times
Additional timing details
Flexible - to be discussed (week days only)
Task type?
Research
Will suit someone like this:
Self organised/motivatedNetworkerPatientCommunicator
Post suitable for supported volunteering?
Not specified
Is training given?
Yes
Training description
Trained in use of hand held electronic device
Is support given?
No
Are expenses paid?
Yes
Description of expenses
Available but must be agreed prior to claiming
Will I need my own transportation?
No
Will the volunteer be CRB or DBS checked?
Yes
Are references required?
Yes
Will there be an interview?
Yes
Are they properly insured?
Yes
Minimum age
18
Do they need a specific gender?
No
How many volunteers needed?
5
Opportunity added on
15 March 2018

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