Welfare Benefits Caseworker – closing date 31 December 2020

Reading Community Welfare Rights Unit are seeking a motivated, experienced Benefits Caseworker; a self-starter who is able to hit the ground running and work unsupervised.

The ideal candidate will have recent, significant experience of managing a welfare caseload, involving advice and tribunal representation work for clients regarding their benefits. You will provide an effective and efficient specialist welfare casework service, adhering to our aims, policies and principles, at our office, working from home and at other agreed venues.

Person specification
  • Knowledge and experience of the welfare system and rules relating to benefits.
  • Effective oral communication skills with a particular emphasis on negotiating and representing.
  • Effective written skills with a strong emphasis on negotiating, representing and preparing reports, reviews and correspondence.
  • A methodical approach to casework and an ability and willingness to follow and develop agreed procedures.
  • Understand the issues involved in interviewing clients.
  • Ability to prioritise your own work, meet deadlines and manage caseloads.
  • Ability to use IT to provide advice, to be able to record case notes and prepare reports, letters and submissions.
  • Ability to give and receive feedback objectively and sensitively, with a willingness to challenge constructively.
Address Line 1
252 Northumberland Avenue
Address line 2
Working from home
Contract type
Part timePermanent
Greater Reading
£18K to £24K
Unit Manager
Main contact telephone
0118 955 1070
073915 54684
Reference number for post
Benefits Caseworker
How to apply

To arrange an informal discussion about this role and to request an application pack, please send an email to: matt@readingspecialist.co.uk

Open for applications from
2 November 2020
Closing date for applications
31 December 2020
Will my application be acknowledged?
All applicants, successful or otherwise, can expect to receive a reply from us in due course