Part-time Advice Session Supervisor – closing date 19 October 2018

Citizens Advice Bracknell and District are looking for a part-time Advice Session Supervisor who can:

  • Provide support and supervision to volunteer advisers and be the senior presence during the advice session.
  • Manage practicalities of the advice session to include face to face and telephone advice (Adviceline).
  • Supervise the work of designated staff/volunteers to ensure that standards meet Citizens Advice requirements.
  • Ensure delivery of agreed level of service and manage session staff cover.
  • Monitor the quality of advice given to clients.
  • Monitor quality of work in accordance with QAA requirements (Quality of Advice Audit).
  • Help to ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
  • Ensure all relevant policies and procedures are followed during the advice session.
  • Attend regular meetings of the management and supervision teams.
  • Encourage good teamwork and lines of communication between all members of staff and volunteers.
  • Contribute to research and campaigning work by raising issues of concern and completing evidence forms as appropriate.
  • Complete all associated administrative tasks including maintaining detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

16 hours per week, working 8 hours on Tuesdays and 8 hours on Wednesdays (8 hours permanent + 8 hours fixed term until 31 March 2019).

Address Line 1
The Columbia Centre
Address line 2
Market Street
RG12 1JG
Is this location wheelchair accessible?
Contract type
Part timePermanentTemporary, Contract, or Project
East Berkshire
£9,927 p.a. (FTE £23,088 p.a.)
Citizen's Advice, Recruitment
Main contact telephone
01344 428107
Reference number for post
How to apply

For an application pack and to find out more, email
or call 01344 428107.

Closing date: midnight Friday 19 October 2018 Interviews: Wednesday 31 October 2018

Open for applications from
2 October 2018
Closing date for applications
19 October 2018
Scheduled interview date
31 October 2018
Will my application be acknowledged?
All applicants, successful or otherwise, can expect to receive a reply from us in due course