Part-time Advice Session Supervisor – closing date 19 October 2018

Citizens Advice Bracknell and District are looking for a part-time Advice Session Supervisor who can:

  • Provide support and supervision to volunteer advisers and be the senior presence during the advice session.
  • Manage practicalities of the advice session to include face to face and telephone advice (Adviceline).
  • Supervise the work of designated staff/volunteers to ensure that standards meet Citizens Advice requirements.
  • Ensure delivery of agreed level of service and manage session staff cover.
  • Monitor the quality of advice given to clients.
  • Monitor quality of work in accordance with QAA requirements (Quality of Advice Audit).
  • Help to ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
  • Ensure all relevant policies and procedures are followed during the advice session.
  • Attend regular meetings of the management and supervision teams.
  • Encourage good teamwork and lines of communication between all members of staff and volunteers.
  • Contribute to research and campaigning work by raising issues of concern and completing evidence forms as appropriate.
  • Complete all associated administrative tasks including maintaining detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

16 hours per week, working 8 hours on Tuesdays and 8 hours on Wednesdays (8 hours permanent + 8 hours fixed term until 31 March 2019).

Address Line 1
The Columbia Centre
Address line 2
Market Street
Town
Bracknell
Postcode
RG12 1JG
Is this location wheelchair accessible?
Yes
Contract type
Part timePermanentTemporary, Contract, or Project
Location
East Berkshire
Salary
£9,927 p.a. (FTE £23,088 p.a.)
Contact
Citizen's Advice, Recruitment
Main contact telephone
01344 428107
Reference number for post
recruitment@bracknellcab.org.uk
How to apply

For an application pack and to find out more, email recruitment@bracknellcab.org.uk
or call 01344 428107.

Closing date: midnight Friday 19 October 2018 Interviews: Wednesday 31 October 2018

Open for applications from
2 October 2018
Closing date for applications
19 October 2018
Scheduled interview date
31 October 2018
Will my application be acknowledged?
All applicants, successful or otherwise, can expect to receive a reply from us in due course