Case Worker – closing date 29 August 2019

Resolve is a small Reading-based charity providing community mediation and training across Berkshire and Oxfordshire. Case administrators provide support for mediation cases and update our casework database. They are a key contact for referrers and mediators and play a vital role in coordinating mediation cases.

Key tasks:
  • process mediation referrals and deal with enquiries
  • build relationships with referral agencies and mediators
  • maintain database records, ensuring they are timely and accurate
  • progress casework and produce reports
  • arrange meetings and appointments, book venues, and keep clients informed
  • update Resolve’s website
  • assist with organisation and delivery of training events
  • occasional out of hours work, e.g. evening meetings and mediator socials.
The following skills are required:
  • good standard of MS Outlook, Word and Excel
  • attention to detail and ability to use a customer and casework record database
  • confident written communication skills and telephone manner
  • excellent planning and organisational skills
  • knowledge of community mediation desirable, but training can be given.

Working hours will be 11am to 2pm, Monday to Friday.

Interviews for successful applicants will take place on 7 September.

Address Line 1
Room F8, TOB1
Address line 2
University of Reading
Address line 3
Earley Gate, Whiteknights Road
Contract type
Part timePermanent
Greater Reading
£8.50 per hour
Lindsey Brown, Case Administrator
Main contact telephone
0118 9597420
How to apply

Applicants are asked to complete an application form. For further information or to request an application form please contact Resolve: or 0118 9597420

Open for applications from
30 July 2018
Closing date for applications
29 August 2018
Scheduled interview date
7 September 2018
Will my application be acknowledged?
All applicants, successful or otherwise, can expect to receive a reply from us in due course