Case Worker – closing date 22 June 2018

Resolve is a small Reading-based charity providing community mediation and training across Berkshire and Oxfordshire. Case administrators provide support for mediation cases and update our casework database. They are a key contact for referrers and mediators and play a vital role in co-ordinating mediation cases.

Key tasks:

  • process mediation referrals and deal with enquiries
  • build relationships with referral agencies and mediators
  • maintain database records, ensure timely and accurate progression of casework and produce reports
  • arrange meetings and appointments, book venues, and keep clients informed
  • update Resolve’s website
  • assist with organisation and delivery of training events
  • occasional out of hours, e.g. evening meetings and mediator socials

The following skills are required:

  • good standard of MS Outlook, Word, Excel
  • attention to detail and ability to use a customer and casework record database
  • confident written communication skills and telephone manner
  • excellent planning and organisational skills
  • knowledge of community mediation desirable, but training can be given

Working hours 11am to 2pm Monday to Friday

Address Line 1
Room F8, TOB1
Address line 2
University of Reading
Address line 3
Earley Gate, Whiteknights Road
Contract type
Part timePermanent
Greater Reading
£8.50 per hour
Lindsey Brown - Case Administrator
Main contact telephone
0118 9597420
How to apply

Applicants are asked to complete an application form. For further information or to request an application form please contact Resolve: or 0118 9597420

Open for applications from
31 May 2018
Closing date for applications
22 June 2018
Will my application be acknowledged?
All applicants, successful or otherwise, can expect to receive a reply from us in due course