Case Worker – closing date 18 April 2017

Resolve is a small Reading-based charity providing community mediation and training across Berkshire and Oxfordshire. Caseworkers provide administrative support for mediation cases and update our casework database. They are a key contact for referrers and mediators and play a vital role in co-ordinating mediation cases. This post holder will join our office team of 4.

Key tasks:

  • Process mediation referrals and deal with enquiries
  • Build relationships with referral agencies and mediators
  • Maintain database records, ensure timely and accurate progression of casework and produce reports
  • Arrange meetings and appointments, book venues, and keep clients informed
  • Update Resolve’s website
  • Assist with organisation and delivery of training events
  • Occasional out of hours, e.g. evening meetings and mediator socials

The following skills are required:

  • Good standard of MS Outlook, Word, Excel
  • Attention to detail and ability to use a customer and casework record database
  • Confident written communication skills and telephone manner
  • Excellent planning and organisational skills
  • Knowledge of community mediation desirable, but training can be given.

15 hours per week, Monday – Friday daytime, with 5 weeks of annual leave pro rata.

Address Line 1
13 Boult Street
Contract type
Part time
Central Reading
£8.50 per hour
Francesca Fogell, General Manager
Main contact telephone
0118 959 7420
Reference number for post
RESOLVE Case worker
How to apply

To apply please send a CV and covering letter explaining your suitability for the role to by 5:00 pm on Tuesday 18 April. Interviews are likely to take place on 25 or 26 April.

Open for applications from
27 March 2017
Closing date for applications
18 April 2017
Scheduled interview date
24 April 2017
Will my application be acknowledged?
All applicants, successful or otherwise, can expect to receive a reply from us in due course