This full-day course provides an overview of the welfare benefits system. It is suitable for delegates who have little or no understanding of benefits. The following will be covered:
- Contributory benefits
- Non contributory benefits
- Means Tested benefits
- Tax Credits
- Overlapping benefits
- Claiming benefits
- Difficulties making benefit claims (immigration, sanctions, and challenging decisions)
- Introduction to Turn2us (benefits tool).
The course is delivered at our offices on Minster Street by one of our experienced trainers. As a trusted and established training service Citizens Advice Reading Training Services has been offering courses to a wide range of organisations for over 10 years, particularly to front line workers and their managers.
Cost per delegate: £90 (charities), £110 (statutory), £160 (commercial), with discounts for multiple bookings. Fees cover training, support materials and tea and coffee.
We also offer tailored and in-house courses for organisations if you would like a group to be trained either at your premises or at ours. Do contact us for further details. This course is part of our autumn offer – please ask for more details.