Handling difficult client situations

Monday 25 November 2019

This course focuses on techniques to use in dealing with difficult client situations. It is suitable for anyone who has face-to-face or phone contact with clients. The course will help you to learn how to get beyond the presenting problem and it will include sessions on how to deal with clients who are:

  • aggressive or angry
  • vulnerable
  • hard to understand
  • emotional
  • reluctant to speak

and clients who have:

  • unrealistic expectations
  • mental health issues.

This is a very interactive session and there will be an opportunity for delegates to raise and discuss specific challenges they face.

Type of event
Training
Event theme
Learning
Event date
25 November 2019
Start time
10.00 am
End time
1.00 pm
Address line 1
Citizens Advice Reading
Line 2
Minster Street
Town
Reading
County
Berkshire
Postcode
RG2 2JB
Wheelchair accessible?
Not specified