Winter watch – helping vulnerable families stay warm this winter

Primary interest

Winter Watch is run by Reading Borough Council and a number of local voluntary and health services to make sure that no-one suffers from cold in their homes during the winter months.

Winter Watch is available to Reading residents who are on a low income and either over 60, have very young children, have a disability or health concerns, have never lived independently, or struggle financially.

Winter Watch can:
  • give general energy advice
  • explain energy bills and show how to submit meter readings
  • add residents to the energy companies priority list (subject to criteria)
  • advise on smart meters and explain how they work
  • apply for the £140 warm homes discount (for those on certain means-tested benefits)
  • help switch energy suppliers
  • give emergency credit in times of crisis
  • help set up complicated heating timers
  • advise on running costs of household appliances
  • advise on pay-as-you-go meters and explaining what each screen means
  • help manage large energy debts
  • lend heating equipment
  • give guides on saving money and saving energy
  • help with draught proofing
Further information

You can apply for Winter Watch until 31 March by phoning 0118 937 3747 or emailing