Berkshire Healthcare held their annual Equality Grading event on 23rd March. The event gave the opportunity for patients and service users, and organisations to tell the Trust what is working and how they can improve, focusing on seven service areas
- In-patients (Mental Health)
- Community Mental Health Team
- Older people’s Mental Health
- Out-of-hours – Westcall
- Community Nursing
- Adult Speech and language
We had the chance to talk to clinicians about their services and to hear evidence of whether the services in Reading, Wokingham and West Berkshire are meeting the needs of our diverse communities. We were asked to grade how well the services are doing in four important areas:
- People, carers and communities can readily access hospital, community health or primary care services and should not be denied access on unreasonable grounds
- People are informed and supported to be as involved as they wish to be in decisions about their care
- People report positive experiences of the NHS
- People’s complaints about services are handled respectfully and efficiently
The Trust was keen to hear from a wide range of people who could bring the perspective of groups with protected characteristics under the equalities legislation. (Gender reassignment, Race, Religion and belief, Age, Disability, Sex, Sexual orientation, Marriage and civil partnership, Pregnancy and maternity)
Reading Voluntary Action was asked to help organise the event as we can use our communications channels to reach out to so many different community groups. We were pleased to receive positive feedback from the Trust’s Diversity and Equality Manager. “What a marvellous level of engagement you achieved today. Thank you very much indeed”
We will be joining Trust senior managers to review the event and look at all the feedback and will publish a report as soon as possible.
Berkshire Healthcare are inviting people to join their free Membership. It’s a great way for you to get involved with your local NHS and help shape how services are delivered in your communities. How much you get involved is up to you, from receiving newsletters, taking part in focus groups or standing as a Governor in your area. Complete the online form today and be part of your NHS.