Join our advice team
Information / Advice volunteer needed for Citizens Advice Reading in RG1
Every year we see thousands of people from across Reading who are facing all sorts of challenges in their lives – debt, benefits, housing, employment, immigration, relationship to name a few
In this role you would be interviewing clients both face to face and over the phone to ascertain key information when they first come in or call us. You would then either provide initial information and advice or decide the best next steps for the clients which may involve them seeing a more experienced adviser in our office or signposting them to a different organisation.
You need to:
- be non judgmental
- have excellent listening skills
- be able to assimilate information quickly
- enjoy working in a team
- be happy to use websites to research information
- definitely have a sense of humour
Location address line 1
Car parking for the volunteer?
Secure bicycle parking?
Near public transport?
What times and days of the week?
Mon AMMon PMTue AMTue PMWed AMWed PMThu AMThu PMFri AMFri PM
Any of these times
Information / Advice
Will suit someone like this:
Self organised/motivatedKeen learnerAnalytical thinkingPrecise and methodicalDecisivePatientCommunicatorEmotionally robust
Post suitable for supported volunteering?
Comprehensive training is provided over a period of 8 weeks (1 day a week) and there is an opportunity to develop to a Level 2 Adviser in the future if interested
Description of support
Supervisor is available on every session
Description of expenses
Public transport and other reasonable expenses
Will I need my own transportation?
Will the volunteer be CRB or DBS checked?
Are references required?
Will there be an interview?
Are they properly insured?
Do they need a specific gender?
How many volunteers needed?
Opportunity added on
9 December 2016